For each of the 60 events Shipup can notify, you can decide:

  • to send a notification only to the client (email and/or text message)
  • to send a notification to the client and to customer service
  • to only notify customer service 
  • to send nothing

 You can also adjust the tone of the messages.

By default, notifications are pre-set.

Depending on your choices, you will have to train the customer service to process these notifications.
For example, when it receives a "no tracking update" notification, customer service must check the delivery tracking to understand the situation and provide a solution if necessary.

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