The feedback surveys are sent at the delivery and can detect unsatisfied customers who slip under the radar. The customer service is notified to respond to the customer's solicitation.
As surveys are sent for delivery, response rates are very high and it is still possible for you to turn an unhappy customer into an ambassador: their opinion is not yet forged.
- Survey when the client is unhappy
- Survey when the client is happy
- You retrieve customer reviews directly here.
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