There are 3 main smart-events you should pay more attention to : 

No tracking update :

Is generated when the package has no news for X working days.

We advise you to activate it but to only notify customer service so that they can check the progress of the package and if necessary notify the customer if the situation is abnormal.

Late package :

Notify a late package based on the carrier delivery promise. You can include an apology discount coupon or simply indicate that you will pass the information to the carrier so that they improve the quality of their service next time.

Package waiting at pickup point :

Is a push notification, it reduces the rate of return of your forgotten parcels in point relay. For each carrier, you must set a number of working days from which the notification is sent.

Awaiting info from shipper :

This notification is not visible to all, it depends on what carriers you use.

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