If you decide to notify the customer service, this notification will be a hidden copy of the email sent (to the customer). Therefore, you will need to define the email address where the customer service will receive these emails as a copy of the client.

Likewise, it will be necessary to define a 'reply to' address in the case where the customer decides to reply directly to the email sent by Shipup. This is set here:


  • Go to 'settings'
  • Click on 'Notifications'
  • Fill up the blanks

Did this answer your question?