This article covers the following topics:

  1. Change the wording of my notification
  2. Manage the notification wording using Liquid
  3. Manage the notification wording using HTML

1. Change the wording of my notification

By default the wording (subject of the email, title of the email and body of the email) of our notifications is pre-filled and works. 

Nevertheless, for each notification you can decide to modify the wording to transcribe the tone of the brand, explain and suggest proactive solutions :

  • Offer a discount code for a late package
  • Explain what happens when a package is returned
  • Explain what to do when receiving a package that the carrier reported as damaged and if possible the probable causes of this notification by the carrier.
  • When the package is lost or in return, explain that customer service is already working on returning the package and that the customer should receive a call / email when the package will be shipped again.
  • Explain where to find advice for the first use of the product after the package has been delivered. Precautions to take when opening the package ...

To edit the wording, click here and watch this video explanation :

2. Manage the notification wording using Liquid

Liquid code is a language invented by Shopify. Thanks to this language, it is possible to customize all your notifications by integrating variables as {{company.name}} or {{tracker.first_name}}.

  • Documentation and operators available on liquid HERE
  • List of Liquid variables available on Shipup HERE
  • Carriers code on Shipup HERE

USE CASE : Having a different text depending on your carriers, here is an example

{% if carrier.code == "geodis_agence" %} {{order.first_name}}, {{carrier.name}} est en attente d'informations de votre part afin de pouvoir livrer votre colis. Il peut s'agir des codes d'accès ou de votre numéro de mobile. Vous pouvez les joindre à partir <a href="{{ tracker.tracking_link }}">d'ici</a>.

{% elsif carrier.code =="chronopost" %}{{order.first_name}}, {{carrier.name}} est en attente d'informations de votre part afin de pouvoir livrer votre colis. <br> <br> Pour cela vous devriez avoir reçu ou recevoir prochainement une notification avec un lien de programmation. <br> <br> Vous avez jusqu'à ce soir minuit pour répondre afin d'assurer une livraison le lendemain.

{% elsif carrier.code =="dpd_fr" %}
"Bonne nouvelle {{order.first_name}}, vous serez bientôt livré.
<br> <br> Si vous le souhaitez, {{carrier.name}} vous permet de programmer votre livraison. Pour cela vous devriez avoir reçu ou recevoir prochainement une notification avec un lien de programmation. Vous avez jusqu'à ce soir 23h pour répondre.{% else %}{{order.first_name}}, {{carrier.name}} est en attente d'informations de votre part afin de pouvoir livrer votre colis. Pour cela vous devriez avoir reçu ou recevoir prochainement une notification avec un lien de programmation.

{% endif %}

Message structure (You can find the list of the carriers here)

{% if carrier.code == "usps" %}
specific message for usps
{% elsif carrier.code == "fedex" %}
specific message for fedex
{% else %}
default message for all other carriers
{% endif %}

3. Manage the notification wording using HTML

If you want to skip a line: <br>

Good news {{tracker.first_name}}! <br />
Your {{company.name}} package is in the hands of {{carrier.name}} and is on its way.

If you want to put some text or words in bold: <b></b>

<b> "Hello {{order.first_name}}" </b>

If you want to put some text or words in italic: <i></i>

<i> Good news {{tracker.first_name}}! Your {{company.name}} package is in the hands of {{carrier.name}} and is on its way. </i>

If you want to align the text to the left:

<p align="left">Good news {{tracker.first_name}}! {{carrier.name}} just indicated that your package was delivered.</p>

If you want to align the text to the right:

<p align="right">Good news {{tracker.first_name}}! {{carrier.name}} just indicated that your package was delivered.</p>

If you want to justify the text:

<p align="justify">Good news {{tracker.first_name}}! {{carrier.name}} just indicated that your package was delivered.</p>

If you want to change the color of a word:

Hello <font style="color:#ee8900";>{{order.first_name}} {{order.last_name}}</font>,  <br>

⚠️⚠️ Do not forget to save! ⚠️⚠️




Did this answer your question?