• You can enable/disable the question "would you like to be contacted by the customer service". We recommend enabling this option to address only real customer requests. This has a very positive impact on customer satisfaction.
  • Define conditions on which customer service is notified: according to the grade put by the customer or according to the customer's wish to be contacted.

Click here if you wish to edit this for Zendesk tickets: 'Generate ticket from customer feedback upon delivery'

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