Why use zendesk for notification alert tickets
Generating shipping alerts in Zendesk will enable you to have more visibility towards the issues your customers' packages encounter. Your customer service will be able to deal proactively with the issues and will become hyper efficient.
How to notify via Shipup in Zendesk?
Which alerts to notify in Zendesk ?
- Package lost
- Delivery failed
- Package refused
- Package returned
- Package damaged
- No tracking update
- Held for future delivery
- Awaiting info from shipper
- Package at wrong pick up point
To ensure the best customer experience, you should also :
Never forget to show your customer that you care and that you are here to help.
For a calmer customer relationship in case of issue, use the incident banner