1/ The package has been refused by the customer. 


2/ You need to create a ticket to let your customer service know of the matter and find why this package has been refused. 


3/ What to say to your customer service :

  • Title :

"Package refused"

  • Body : 

"The package has been refused by the customer
probable cause : 

- damaged package
- wrong product

To do:

- contact client to know the cause
- ask client if he / she wishes to receive a new package or to be refunded"

  • Priority : urgent
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