1/ The package has been refused by the customer.
2/ You need to create a ticket to let your customer service know of the matter and find why this package has been refused.
3/ What to say to your customer service :
- Title :
- Body :
"The package has been refused by the customer
probable cause :
- damaged package
- wrong product
- contact client to know the cause
- ask client if he / she wishes to receive a new package or to be refunded"
Priority : urgent