1/ "Package at wrong pickup point" puts the client in a difficult situation as some points of withdrawal can be very far from the one that was planned.
2/ Your customer service should suggest to your customer to refuse delivery and proceed to a refund.
If the client is keen to pick it up, think of offering a discount for the disagreement.
3/ What to say to your customer service :
- Title :
"Package at wrong pickup point"
- Body :
"Package sent at wrong pickup point
probable cause :
- closed pickup point
- contact client to propose to return and refund their purchase
- offer a discount in case the client goes to the pickup point to pick it up
- Priority : Medium