This documentation has been created to help you to configure your Shipup account without forgetting anything. During the reading, pay particular attention to the info indicated by โš ๏ธ

Once you went through all the steps, check you forget nothing thanks to our checklist

Ready? Here are the steps ๐Ÿ•บ:

  1. How to integrate your e-shop with Shipup?
  2. Configuring carriers
  3. Configuring email templates
  4. Configuring notifications wording
  5. Configuring the tracking page
  6. Collect customer feedback
  7. Manage your customer service thanks to Shipup
  8. Checklist before sending the first notification

1. How to integrate your e-shop with Shipup? ๐Ÿ› ๏ธ

This step is crucial because it allows you to view your orders directly on your Shipup account.

There are several ways to fetch the data:

  • Integration by FTP
  • Integration by API
  • Through one of the integration modules we have: Prestashop or Shopify

You'll find all the info on these articles :

2. Configuring carriers ๐Ÿšš

Shipup works with more than 60 different carriers. We collect the most relevant events from the carriers associated with your package in order to ensure a quality package track.

Shipup also allows you to indicate to your customer an estimated delivery date.

You'll find all the info on these articles :

3. Configuring email templates ๐ŸŽจ

Notifications sent by Shipup have an average open rate of 60%. It's important to spend time on their design to make it fit your marketing strategy.

Thanks to the editor, it's easy to customize the templates

You'll find all the info on these articles :

4. Configuring notifications wording โœ๏ธ

Shipup allows you to precisely personalize the wording of your notification. For example, you can adapt your communication for a specific carrier.

You'll find all the info on these articles :

๐ŸŒ If you ship worldwide ๐ŸŒ

5. Configuring the tracking page ๐Ÿ›๏ธ

The tracking page is visited on average 1.5 times by a customer. In order to take advantage of this natural traffic, we recommend you to embed it directly on your website. It only takes a few minutes and the added value is immense!

In addition, the Drag & Drop system is very simple to use. You can personalize this page to your brand color, and, make it a real marketing and communication lever.

You'll find all the info on these articles :

  • Configure the tracking page: Essential to read this article to embed the tracking page on your website but also, to understand the overall operation of this feature. The tracking page can be managed in several languages whether it is hosted on Shipup or embedded on your site (management of different urls depending on the languages)

6. Collect customer feedback ๐Ÿ—ฃ๏ธ


Thanks to Shipup, you can collect feedback from your customers immediately when the package is delivered and identify dissatisfied customers before they harm your brand reputation.

You'll find all the info on these articles :

7. Manage your customer service thanks to Shipup โœŒ๏ธ

Thanks to our integrations with Zendesk and Gorgias, or even the possibility to configure the sending of an e-mail to your support team, it is possible to be notified in real-time for specific notifications. It allows you to proactively answer to your customer.

You'll find all the info on these articles :

8. Checklist before sending the first notification โœ…

You are almost ready to activate notifications. To be sure, go through our checklist and make sure to not forget anything.

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