Display a clear FAQ on the tracking page reduces considerably the contact rate to your support team.

With the widget "Promotional Banner", it's possible to add easily this FAQ.

  • Go to the tracking page editor HERE
  • Select the widget "Promotional Banner"
  • Then, copy-paste the following snippets in the content area of the widget:

Example 1

<div style="text-align:center; margin:35px 50px; color: #293c48"> <p style="font-weight:900; font-size:1em; margin-bottom; font-family: 'futura',sans-serif;"> Your shipping speed is dependent on the method you select based on the details below. Standard shipping typically takes 5 – 7 business days, excluding weekends and federally observed holidays. If your order shows delivered, and you still haven't received it, please allow for the full length of the shipment method you paid for ie: If you paid for 5-7 business day shipping, please allow until the 7th day before reaching out. </p> </div>

Example 2

<div style="text-align:left; margin:1px 30px; color: #3D4246; font-family: 'futura',sans-serif;"> <h3 style="margin-top:5px; font-size:1.8em;">FAQ</h3> <div style="display:block; width:100%; border-top:1px solid #CDD9DA; margin:5px 0px 5px;" ></div> <p style="font-weight:900; font-size:1.2em; margin-bottom:0px; font-family: 'futura',sans-serif;">Info Covid-19🙋‍♂️</P> <p >COMPANYNAME remains open to ensure delivery. Our entire team remains available and is performing work remotely. We remain here to help!</p> <p>Security measures have also been taken in our logistics center to protect employees and your packages. Deliveries will therefore be made exclusively via UPS or USPS.</p> <div style="display:block; width:100%; border-top:1px solid #CDD9DA; margin:5px 0px 5px;" ></div> <p style="font-weight:900; font-size:1.2em">My order is "delivered" but I haven't received my order, what should I do?</p> <p>If, however, your order does not arrive at its destination, check our procedure to follow <a href="HUBSPOTLINK">here</a>, if it doesn't work we will quickly find a solution!</p> <div style="display:block; width:100%; border-top:1px solid #CDD9DA; margin:20px 5px 5px;" ></div> <p style="font-weight:900; font-size:1.2em; margin-bottom:0px;">My order is late</p> <p> Check our procedure to follow <a href="HUBSPOTLINK">here</a>. We will do everything to help you and find the solution that suits you best.</p> </div>

Short explanatory video:

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