Generating shipping alerts in Gorgias will enable you to have more visibility towards the issues your customers' packages encounter. Your customer service will be able to deal proactively with the issues and will become hyper efficient.

If you want to have a clearer idea of how to deal with your notifications, click here.

To do this procedure, you need to have installed the Gorgias app on Shipup. If you wish to do so, click here.

To create notification alerts :

  • Go to 'Notification settings'
  • Click on the notification you wish to modify
  • Click on the 'mail' icon in the 'deliverability' column
  • Click on 'show more channels'
  • Select Gorgias and SAVE
  • Click again on the notification you wish to modify
  • Click on the Gorgias icon
  • Choose the Gorgias account from the drop-down menu
  • Change the text to your image
  • Choose the assignee / tags / subject
  • Click on "Update"

To create a test ticket, instead of clicking "Update", click "Create test ticket"

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