1/ "Awaiting info from shipper" means that the shipping carrier needs additional information from you in order to deliver the package to your customer. 

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2/ Contact your shipping carrier ASAP in order to provide information needed.

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3/ What to say to your customer service : 

  • Title :

"Awaiting info from shipper"

  • Body : 

"Carrier can not deliver because of lack of information from our part
To do:

- contact shipping carrier to find out what information is missing
- offer free express delivery for customer's next purchase"

  • Priority : urgent

VERSION FRANÇAISE :

  • Titre :

"Awaiting info from shipper"

  • Corps du texte : 

"Le transporteur ne peut pas livrer le colis à cause d'un manque d'information de notre part
A faire:

- contacter le transporteur pour communiquer les informations manquantes
- offrir la livraison express gratuitement pour le prochain achat du client"

  • Priorité : urgent
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