1/ The package is held by the carrier for a future delivery, without further details.

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2/ Your customer service needs to contact carriers to understand why this package is being held.

 In case the hold is longer than expected, you need to treat is as a "late package".

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3/ What to write to your customer service :

  • Title :

"Package held for future delivery"

  • Body : 

"Package is being held for future delivery,
Probable cause : 

- xxxx
- xxxx
- xxxx

To do:

- contact shipping carrier
- offer free express delivery for customer's next purchase"

  • Priority : high

VERSION FRANÇAISE :

  • Titre :

"Package held for future delivery"

  • Corps du texte : 

"Package is being held for future delivery,
Cause probable : 

- xxxx
- xxxx
- xxxx

To do:

- contacter le transporteur contact shipping carrier
- offrir une livraison express gratuite pour le prochain achat du client"

  • Priorité : urgent
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