1/ The package has been refused by the customer. 

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2/ You need to create a ticket to let your customer service know of the matter and find why this package has been refused. 

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3/ What to say to your customer service : 

  • Title :

"Package refused"

  • Body : 

"The package has been refused by the customer
probable cause : 

- damaged package
- wrong product

To do:

- contact client to know the cause
- ask client if he / she wishes to receive a new package or to be refunded"

  • Priority : urgent

VERSION FRANÇAISE :

  • Titre :

"Colis refusé"

  • Corps de texte:

"Le colis a été refusé par le client
Cause probable:

- paquet endommagé
- mauvais produit

A faire:

- contacter le client pour connaître la cause
- demander au client s'il souhaite recevoir un nouveau colis ou être remboursé"

  • Priorité: urgent


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