1/ The package has been refused by the customer.
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2/ You need to create a ticket to let your customer service know of the matter and find why this package has been refused.
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3/ What to say to your customer service :
- Title :
"Package refused"
- Body :
"The package has been refused by the customer
probable cause :
- damaged package
- wrong product
To do:
- contact client to know the cause
- ask client if he / she wishes to receive a new package or to be refunded"
- Priority : urgent
VERSION FRANÇAISE :
- Titre :
"Colis refusé"
- Corps de texte:
"Le colis a été refusé par le client
Cause probable:
- paquet endommagé
- mauvais produit
A faire:
- contacter le client pour connaître la cause
- demander au client s'il souhaite recevoir un nouveau colis ou être remboursé"
- Priorité: urgent