Thanks to the integrations between Zendesk and Shipup you can:
- track your parcels within your zendesk conversations and chat
- create tickets for notifications and feedback surveys from Shipup to Zendesk
It's interesting to do so because it makes it easier to link your clients parcel's updates to your clients' conversations. You can easily understand the issue of a client in the chat, just by looking at the Shipup window that displays his / her parcels.
Ticket creation enables your customer service to be notified ASAP when there is an issue with a parcel. This allows them to work quicker than if they had to check themselves on the Shipup interface.
Next steps :