The feedback surveys are sent at the delivery and can detect unsatisfied customers who slip under the radar. The customer service is notified to respond to the customer's solicitation. 

As surveys are sent for delivery, response rates are very high and it is still possible for you to turn an unhappy customer into an ambassador: their opinion is not yet forged.

Examples:

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Check the links to :

Enable / disable surveys

Edit the redirect link and the 'thank you' message

Integrate customer feedback into of customer service operation

Click here If you are searching how to generate tickets from customer feedback on Zendesk

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