1/ "Package will soon be returned from pickup point if not collected" means that your customer hasn't picked up is package from the pickup point yet.

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2/ You need to trigger your customer into taking action. 

If the first notifications "package at pickup point" haven't worked, try changing medium, e.g. from email to sms or phone call. 

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3/ Here is a message you can send to your customer

  • Title :

"Your package is waiting for you!"

  • Body :

 "Hello {{tracker.first_name}}, {{carrier.name}} delivered your {{company.name}} package at your pickup point. You only have a few days left to collect it! Don't hesitate to contact us if you have any questions regarding your package."

VERSION FRANÇAISE :

  • Titre :

"Votre colis vous attend au point de retrait!"

  • Corps du texte:

"Bonjour {{tracker.first_name}}, {{carrier.name}} a livré votre colis {{company.name}} à votre point de retrait, il ne vous reste plus que quelques jours pour le récupérer! N'hésitez pas à nous contacter si vous avez des questions concernant votre colis. "

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