If you decide to notify the customer service, this notification will be a hidden copy of the email sent (to the customer). Therefore, you will need to define the email address where the customer service will receive these emails as a copy of the client.

Likewise, it will be necessary to define a 'reply to' address in the case where the customer decides to reply directly to the email sent by Shipup. This is set here:

Β https://app.shipup.co/settings/notification_settings

  • Go to 'settings'
  • Click on 'Notifications'
  • Fill up the blanks


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