There are 5 different channels of communication :

  • Email
  • SMS
  • Webhook
  • Zendesk
  • Support email (customer service's email)

For Zendesk :
Install the app here
Learn how to generate shipping alerts here


To change channels of communication for your notifications :ย 

  1. Go to 'Configure' (pencil icon on the left hand side)
  2. Click on 'Notification settings'
  3. Search for the notification you want to editย 
  4. Click on it's "Deliverability" icon
  5. Tick which channels you want to use for this particular notification

Embed Shipup into customer service process

If you decide to notify the customer service, this notification will be a hidden copy of the email sent (to the customer). Therefore, you will need to define the email address where the customer service will receive these emails as a copy of the client.

Likewise, it will be necessary to define a 'reply to' address in the case where the customer decides to reply directly to the email sent by Shipup. This is set here:

ย https://app.shipup.co/settings/notification_settings

Define an address of 'reply to'

We recommend that you notify your client for all events except :

  • no tracking updateย 
  • package lost
  • awaiting info from shipper.ย 
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